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Game rules and information

Find out more about how our games work and their terms and conditions. 

Each of our games have their own rules and terms and conditions which you should familiarise yourself with before playing. Please gamble responsibly.

The British Heart Foundation (BHF) Weekly Flutter is licensed by the Gambling Commission under the Gambling Act 2005. License Number: 004818

Gambling Commission website

Promoter: British Heart Foundation, Greater London House, 180 Hampstead Road, London, NW1 7AW 

Responsible People: Mike Taylor & Claire Sadler

Registered Charity Number: 225971 

Flutter office contact details: 
British Heart Foundation Weekly Flutter P.O. Box 653 
Lancaster 
LA2 0XB 

Telephone: 01524 752 050 

Email: [email protected]

Website: www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery

Information:

In 2022 the likelihood of winning a prize was, on average, 1 in 323 in our regular Weekly Lotteries and 1 in 12,722 for our Superdraw raffles.

In 2022 our total lottery & raffle proceeds were £4,182,468.00

  • 73.63% was spent on promoting and running our lottery & raffles
  • 6.31% was spent on prizes
  • 20.06% was spent on the work of BHF, helping to fund our vital research into heart & circulatory diseases.

Terms and Conditions: 

1) Your purchase of BHF Weekly Lottery entries is from British Heart Foundation ("The Promoter”), solely in accordance with the terms under which the Charity from time to time promotes its lotteries. 

2) You represent and agree that:

a. You are 18 years of age or over 

b. You are a resident of the United Kingdom 

c. You will not buy or purport to buy an entry to this lottery on behalf of anybody under the age of 18 

d. You will provide accurate entry information, including your name, personal address and telephone number and accept that it is your responsibility to keep us informed of any changes as soon as they arise. 

3) You agree that you shall not be entitled to receive any prize if you are unable to substantiate to the Promoter your representations outlined in points 2 (a), (b) and (c). 

4) You accept that the BHF Weekly Flutter Lottery is regulated by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your lottery entries. 

5) The cost of each entry is £1 per play. Members may purchase more than one entry and payment must be made in advance by one of the methods permitted. 

6) The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery scheme. 

7) The BHF Weekly Flutter lottery draw will be conducted by a Random Number Generator (RNG) every Friday. The results will be published on the BHF website www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery and will be available via the Flutter Helpline on 01524 752 050 from the next available working day (Lottery Office open Monday to Friday, 9am – 5pm except on public holidays). 

8) The prizes for The BHF Weekly Flutter lottery are printed in the leaflets provided and on the BHF website: www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery . There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque and posted to the winners within 14 days. 

9) No liability is accepted for the loss, theft or delayed receipt of any communication sent by post. 

10) The Promoter is not responsible for any delay in bank payments. 

11) The Promoter operates a Complaints And Disputes Procedure which is available via the BHF website www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery and which will also be made available to customers upon request or upon a receipt of a complaint. 

12) BHF is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. Please refer to the BHF website www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery, or request further information via the Flutter Helpline on 01524 752 050. 

13) Any cancellation of an existing subscription will not affect your prior purchase of Flutter entries nor your rights as a holder of such entries, providing that you have complied with the foregoing obligations. 

14) The Promoter’s decisions made pursuant to the Rules shall, once made, shall be final and binding. 

15) We reserve the right to contact winners and ask to use their name, location and prize for marketing purposes. 

16) All profits raised from the BHF Weekly Flutter will go towards the work of the British Heart Foundation (BHF). 

17) Supporters in Northern Ireland can join the lottery either by telephone, the website or via any postal marketing campaigns

18) BHF employees and volunteers may enter the BHF Weekly Flutter lottery, apart from BHF trustees, BHF’s Executive Strategy Team, and those BHF employees directly involved in the administration or management of the BHF Weekly Flutter lottery. Where they could have or be perceived to have an unfair advantage, employees of any External Lottery Manager involved in the promotion or facilitation of the BHF Weekly Flutter, and anyone professionally connected with the BHF Weekly Flutter lottery in any way may not enter the BHF Weekly Flutter lottery. 

19) You may purchase more than one entry but the maximum number of entries is ten x £1 per person per week. 

20) From time to time the Promoter may increase the pool of prizes available in a particular Weekly Flutter draw (each of these one-off bigger draws is called a ‘Superdraw’). In any week in which the Promoter runs a Superdraw, each of your Flutter entries will become entries to the Superdraw at no extra charge to you. 

21) No liability is accepted for:  
a. any loss or damage, including the right to receive a prize, suffered by you if you have not complied with these terms and conditions or any relevant participation instructions;  
b. the loss, theft or delayed receipt of any communication or entry, or which is damaged or illegible, from which the entrant or winner cannot be identified or which has insufficient postage (proof of posting is not proof of receipt);  
d. the Promoter’s failure or inability to contact you and/or award any prize due to any errors omissions or inaccuracies in the contact or bank details you have provided or your failure to update these if they change;  
e. loss or damage incurred by you in connection with your participation in the BHF Weekly Flutter or your use of any prize (including but not limited to direct, indirect and/or consequential loss) or personal injury suffered in sustained in connection with the prize or any part of it;  
f. any interruptions or errors on or to the Website; technical hardware or software errors or failures or lost, faulty or unavailable network connections; or  
g. any failure or delay beyond the Promoter’s reasonable control.  

22) The Promoter is not liable in contract, tort (including but not limited to negligence) or otherwise in connection with the BHF Weekly Flutter lottery for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit the Promoter’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.  

23)  All warranties, conditions or guarantees relating to the BHF Weekly Flutter lottery made by or on behalf of the Promoter whether express or implied by law, in the course of dealings or otherwise, are excluded to the maximum extent permitted by law.  

24)  Subject to clause 22, the Promoter’s liability to any customer shall be limited to the amount of any prize which have become due to you. 

25) The Promoter may amend these terms and conditions at any time. Any significant changes shall be notified via the Website or by contacting you directly using the contact details you provided to us on registration (such method to be determined by the Promoter in its discretion). 

26) The Promoter will use your information to enable you to take part in the BHF Weekly Flutter lottery. For more information about how the Promoter uses use personal data see BHF’s Privacy Policy. 

27) Any cancellation of an existing subscription will not affect your prior purchase of BHF Weekly Flutter lottery entries nor your rights as a holder of such entries, providing that you have complied with the foregoing obligations. After your final entries into the BHF Weekly Flutter, any sums under £1 remaining in your account shall be donated to the BHF. 

28) Winners’ cheques will be dispatched by post and details of the winners will be made available on the BHF website. Any cheques remaining uncashed for over 6 months will be cancelled and the unclaimed prizes will be used to fund BHF’s life-saving work (although no Gift Aid will be claimed). 

Weekly Flutter New Players Free Prize Draw Terms and Conditions

1) Entrants in the New Players Free Prize Draw must be 18 years and over.

2) Anyone who signs up to join the Weekly Flutter for the first time will be automatically entered into the New Players’ Free Prize Draw held on the first Friday of the following month of BHF receipt of payment for their first Weekly Flutter entry.

3) Entry into the draw will be deemed to constitute acceptance of these terms and conditions.

4) Cash prizes of £5 will be randomly awarded to 50% of all entrants.

5) The draws will be held utilising a random number generator that has been tested and approved by an independent, Gambling Commission approved third-party test house.

6) The winner’s details will be available via the Weekly Flutter helpline from the following working day. Please telephone 01524 752050 (Monday-Friday 9am-5pm).

7) Any data collected is for: prize draw and lottery purposes, to contact and notify the winner and if applicable point 12 in this list.

8) There are no alternatives to prizes and no interest is payable.

9) There is no need to claim any of the prizes. The £5 prize cheques will be posted out direct to the winners by Royal Mail 2nd class post, within 7 days of the draw taking place.

10) No liability is accepted for the loss, theft or delayed receipt of any communication.

11) The Promoter may (without giving any reason or notice) decline to accept an application or terminate or suspend the Draw.

12) The Promoter reserves the right to use winner’s names for promotional purposes. These will only be used in summary e.g. Mr Smith from Peckham.

13) The Promoter’s decisions made pursuant to the Rules shall, once made, be final and binding.

 

Superdraw Raffle Information

The British Heart Foundation (BHF) Superdraw Raffles are licensed in Great Britain by the Gambling Commission under the Gambling Act 2005. License Number: 004818 Website: www.gamblingcommission.gov.uk 

Promoter: British Heart Foundation, Greater London House, 180 Hampstead Road, London. NW1 7AW 

Responsible People: Mike Taylor & Claire Sadler 

Registered Charity Number: 225971 

British Heart Foundation Superdraw Raffle P.O. Box 653 

Lancaster 

LA2 0XB 

T 01524 752 050 

E [email protected]  

W raffle.bhf.org.uk 

 

Superdraw Raffle terms and conditions  

1) Your purchase of BHF Superdraw Raffle entries is from British Heart Foundation ("The Promoter”), solely in accordance with the terms under which the Charity from time to time promotes its lotteries. 

2) You represent and agree that;

a) You are 18 years of age or over 
b) You are a resident of Great Britain or Northern Ireland   
c) You will not buy or purport to buy an entry to this lottery on behalf of anybody under the age of 18 
d) You will provide accurate entry information, including the name, personal address and telephone number of the ticket purchaser and accept that it is your responsibility to keep us informed of any changes as soon as they arise. 

3) You agree that you shall not be entitled to receive any prize if you are unable to substantiate to the Promoter your representations under paragraphs 2 (a), (b), (c) and (d) above. 

4) You accept that Superdraw Raffles are regulated in Great Britain by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your lottery entries. 

5) The cost of each entry is £1 per play and you can purchase a maximum of 60 entries per draw. Payment must be made in advance by one of the following methods: cheque payable to the BHF, debit card or cash. Raffle tickets will be entered into the draw when the whole payment is received. The BHF cannot accept credit card or CAF payments for raffle tickets, and all payments made in this way will be treated as donations. Members of the BHF Weekly Flutter will get automatic entry into Superdraw Raffles. All profits go to the British Heart Foundation. 

6) Employees of the BHF, their agencies and other companies having any connection with the production of the raffle, as well as relatives of such persons, are not eligible to enter the Superdraw Raffles. Any tickets bought by such persons will be rejected from the draw and considered as donations to the BHF. 

7) The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery scheme. 

8) Superdraw Raffle winners will be selected in an independently supervised draw and a list of the winning numbers will be published on the BHF website at raffle.bhf.org.uk/superdraw/results within three weeks of the draw date. Please contact the BHF Customer Care Team on [email protected] or call 0300 330 3322 for the full list.   

9) The prizes for the current Superdraw Raffle can be found below on this page. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque and winners will be notified by post, email or telephone no later than three weeks after the draw date. 

10) No liability is accepted for the loss, theft or delayed receipt of any communication sent by post. 

11) The Promoter is not responsible for any delay in bank payments. 

12) The Promoter operates a Complaints And Disputes Procedure which is available via the BHF website www.bhf.org.uk/how-you-can-help/donate/game-rules and which will also be made available to customers upon request. 

13) BHF is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. Please refer to the BHF website www.bhf.org.uk/how-you-can-help/donate/game-rules, or request further information via the Lottery Helpline on 01524 752 050. 

14) The Promoter’s decisions made pursuant to the Rules shall, once made, shall be final and binding. 

15) We reserve the right to contact winners and ask to use their name, location and prize for marketing purposes. 

16) Entries must be returned to arrive before the closing date of each Superdraw. The draw date for each Superdraw Raffle will be printed on the letter promoting the Superdraw Raffle and on the website. The closing and draw dates of the current Superdraw Raffle can be found below on this page. Any entries received after the closing date will be treated as a donation to the BHF. 

17) The BHF accepts no responsibility for Superdraw Raffle tickets which are lost, damaged, illegible, or from which the prize-winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted. 18 ) No responsibility is taken for Superdraw raffle tickets and payment lost, delayed, or damaged in the post and proof of posting will not be accepted as proof of receipt. The BHF accepts no responsibility if chosen method of payment is cancelled in error.  

19) Please keep the ticket number as proof of purchase. Where the BHF is unable to contact a prize-winner so that a prize remains unclaimed for six months following the BHF's first attempt to notify the prize-winner, the BHF may apply the prize as it sees fit, including by re-offering the prize in future Superdraw Raffles. The BHF reserves the right to disqualify any entry at their absolute discretion. The result of the Superdraw Raffle is final. No correspondence will be entered into. 

20) The Promoter is not liable in contract, tort (including but not limited to negligence) or otherwise in connection with the Superdraw for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit the Promoter’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.  

20) No liability is accepted for loss or damage incurred by you in connection with your participation in the Superdraw or your use of any prize (including but not limited to direct, indirect and/or consequential loss) or personal injury suffered in sustained in connection with the prize or any part of it  

21) No liability is accepted for any failure or delay beyond the Promoter’s reasonable control.   

22) All warranties, conditions or guarantees relating to the Superdraw made by or on behalf of the Promoter whether express or implied by law, in the course of dealings or otherwise, are excluded to the maximum extent permitted by law.       

The Showtime Raffle draw information: 

The next Superdraw Raffle is “The Showtime Raffle”. 

Closing date for postal entries: 22 March 2024

Closing date for online entries: 11:59pm 28 March 2024

Draw date: 29 March 2024

Prizes: 1st prize: £10,000 cash or a 7-night hotel stay for two in Las Vegas. 2nd prize: £5,000 cash or a 3-night hotel stay for two in Paris. 3rd prize: £1,000 cash or a 1-night hotel stay for two in London's West End. 4th prize: 5 x £500 cash. 5th prize: 10 x £100 cash. Prizes may vary from those shown and the prize fund may be illustrated and presented differently. Prizes are non-transferable. 

The 7-night hotel stay for two in Las Vegas and 3-night hotel stay for two in Paris must be taken within 1 year of the draw date. While BHF will do our best to accommodate chosen dates, we cannot guarantee that we will be able to meet your exact requirements. Accommodation up to the value of respective prizes will be booked by BHF, and any remaining prize value will be provided in form of a cheque to contribute towards flights and spending money in each respective destination. The winner is responsible for ensuring all travellers have valid passports, visas and travel insurance, and arranging any additional travel requirements. 

The 1-night hotel stay for two in London's West End must be taken within 1 year of the draw date. While BHF will do our best to accommodate chosen dates, we cannot guarantee that we will be able to meet your exact requirements. Accommodation up to the value of respective prizes will be booked by BHF, and any remaining prize value will be provided in form of a cheque to contribute towards spending money in each respective destination. The winner is responsible for ensuring all travellers have any necessary travel insurance and arranging any travel requirements. 

Additional draws: All persons whose paid entries into The Showtime Raffle are received before 12 February 2024 will be entered into our Fast Reply draw to win £2,000. The Fast Reply winner will be the first entry randomly selected in an independently supervised draw on 19 February 2024. 
 
Further information: If you'd like to be excluded from future Superdraw Raffle communications, please contact Customer Care team on 0300 330 3322 or email [email protected].
  

Information:

In 2022 the likelihood of winning a prize was, on average, 1 in 323 in our regular Weekly Lotteries and 1 in 12,722 for our Superdraws.

In 2022 our total lottery & raffle proceeds were: £4,182,468.00. 73.63% was spent on promoting and running our lottery & raffles, 6.31% was spent on prizes and 20.06% was spent on the work of BHF, helping to fund our vital research into heart & circulatory diseases

 

Superdraw Raffle information 

The British Heart Foundation (BHF) Superdraw Raffles are licensed in Great Britain by the Gambling Commission under the Gambling Act 2005. License Number: 004818 Website: www.gamblingcommission.gov.uk 

Promoter: British Heart Foundation, Greater London House, 180 Hampstead Road, London. NW1 7AW 

Responsible People: Mike Taylor & Claire Sadler 

Registered Charity Number: 225971 

British Heart Foundation Superdraw Raffle P.O. Box 653 

Lancaster 

LA2 0XB 

T 01524 752 050 

E [email protected]  

W raffle.bhf.org.uk 

 

Superdraw Raffle terms and conditions  

1) Your purchase of BHF Superdraw Raffle entries is from British Heart Foundation ("The Promoter”), solely in accordance with the terms under which the Charity from time to time promotes its lotteries. 

2) You represent and agree that; 
a) You are 18 years of age or over 
b) You are a resident of Great Britain or Northern Ireland   
c) You will not buy or purport to buy an entry to this lottery on behalf of anybody under the age of 18 
d) You will provide accurate entry information, including the name, personal address and telephone number of the ticket purchaser and accept that it is your responsibility to keep us informed of any changes as soon as they arise. 

3) You agree that you shall not be entitled to receive any prize if you are unable to substantiate to the Promoter your representations under paragraphs 2 (a), (b), (c) and (d) above. 

4) You accept that Superdraw Raffles are regulated in Great Britain by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your lottery entries. 

5) The cost of each entry is £1 per play and you can purchase a maximum of 60 entries per draw. Payment must be made in advance by one of the following methods: cheque payable to the BHF, debit card or cash. Raffle tickets will be entered into the draw when the whole payment is received. The BHF cannot accept credit card or CAF payments for raffle tickets, and all payments made in this way will be treated as donations. Members of the BHF Weekly Flutter will get automatic entry into Superdraw Raffles. All profits go to the British Heart Foundation. 

6) Employees of the BHF, their agencies and other companies having any connection with the production of the raffle, as well as relatives of such persons, are not eligible to enter the Superdraw Raffles. Any tickets bought by such persons will be rejected from the draw and considered as donations to the BHF. 

7) The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery scheme. 

8) Superdraw Raffle winners will be selected in an independently supervised draw and a list of the winning numbers will be published on the BHF website at raffle.bhf.org.uk/superdraw/results within three weeks of the draw date. Please contact the BHF Customer Care Team on [email protected] or call 0300 330 3322 for the full list.   

9) The prizes for the current Superdraw Raffle can be found below on this page. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque and winners will be notified by post, email or telephone no later than three weeks after the draw date. 

10) No liability is accepted for the loss, theft or delayed receipt of any communication sent by post. 

11) The Promoter is not responsible for any delay in bank payments. 

12) The Promoter operates a Complaints And Disputes Procedure which is available via the BHF website and which will also be made available to customers upon request. 

13) BHF is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. Please refer to the BHF website or request further information via the Lottery Helpline on 01524 752 050. 

14) The Promoter’s decisions made pursuant to the Rules shall, once made, shall be final and binding. 

15) We reserve the right to contact winners and ask to use their name, location and prize for marketing purposes. 

16) Entries must be returned to arrive before the closing date of each Superdraw. The draw date for each Superdraw Raffle will be printed on the letter promoting the Superdraw Raffle and on the website. The closing and draw dates of the current Superdraw Raffle can be found below on this page. Any entries received after the closing date will be treated as a donation to the BHF. 

17) The BHF accepts no responsibility for Superdraw Raffle tickets which are lost, damaged, illegible, or from which the prize-winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted. 18 ) No responsibility is taken for Superdraw raffle tickets and payment lost, delayed, or damaged in the post and proof of posting will not be accepted as proof of receipt. The BHF accepts no responsibility if chosen method of payment is cancelled in error.  

19) Please keep the ticket number as proof of purchase. Where the BHF is unable to contact a prize-winner so that a prize remains unclaimed for six months following the BHF's first attempt to notify the prize-winner, the BHF may apply the prize as it sees fit, including by re-offering the prize in future Superdraw Raffles. The BHF reserves the right to disqualify any entry at their absolute discretion. The result of the Superdraw Raffle is final. No correspondence will be entered into. 

20) The Promoter is not liable in contract, tort (including but not limited to negligence) or otherwise in connection with the Superdraw for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit the Promoter’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.  

20) No liability is accepted for loss or damage incurred by you in connection with your participation in the Superdraw or your use of any prize (including but not limited to direct, indirect and/or consequential loss) or personal injury suffered in sustained in connection with the prize or any part of it  

21) No liability is accepted for any failure or delay beyond the Promoter’s reasonable control.   

22) All warranties, conditions or guarantees relating to the Superdraw made by or on behalf of the Promoter whether express or implied by law, in the course of dealings or otherwise, are excluded to the maximum extent permitted by law.       

 

The Showtime Raffle draw information: 

The next Superdraw Raffle is “The Showtime Raffle”. 

Closing date for postal entries: 22 March 2024

Closing date for online entries: 11:59pm 28 March 2024

Draw date: 29 March 2024

Prizes: 1st prize: £10,000 cash or a 7-night hotel stay for two in Las Vegas. 2nd prize: £5,000 cash or a 3-night hotel stay for two in Paris. 3rd prize: £1,000 cash or a 1-night hotel stay for two in London's West End. 4th prize: 5 x £500 cash. 5th prize: 10 x £100 cash. Prizes may vary from those shown and the prize fund may be illustrated and presented differently. Prizes are non-transferable. 

The 7-night hotel stay for two in Las Vegas and 3-night hotel stay for two in Paris must be taken within 1 year of the draw date. While BHF will do our best to accommodate chosen dates, we cannot guarantee that we will be able to meet your exact requirements. Accommodation up to the value of respective prizes will be booked by BHF, and any remaining prize value will be provided in form of a cheque to contribute towards flights and spending money in each respective destination. The winner is responsible for ensuring all travellers have valid passports, visas and travel insurance, and arranging any additional travel requirements. 

The 1-night hotel stay for two in London's West End must be taken within 1 year of the draw date. While BHF will do our best to accommodate chosen dates, we cannot guarantee that we will be able to meet your exact requirements. Accommodation up to the value of respective prizes will be booked by BHF, and any remaining prize value will be provided in form of a cheque to contribute towards spending money in each respective destination. The winner is responsible for ensuring all travellers have any necessary travel insurance and arranging any travel requirements. 

Additional draws: All persons whose paid entries into The Showtime Raffle are received before 12 February 2024 will be entered into our Fast Reply draw to win £2,000. The Fast Reply winner will be the first entry randomly selected in an independently supervised draw on 19 February 2024. 
 
Further information: If you'd like to be excluded from future Superdraw Raffle communications, please contact Customer Care team on 0300 330 3322 or email [email protected].  

 

If you have any questions that aren’t covered, call our BHF Weekly Flutter Helpline on 01524 752050. Lines are open Monday-Friday 9.00-17.00. You can also visit our website www.bhf.org.uk/how-you-can-help/donate/the-weekly-flutter-lottery 

Or contact our Supporter Care Team by email at [email protected] or telephone on 0300 330 3322. 

Staying in contact 
We like to get in touch with our generous supporters throughout the year to share heart health advice, research breakthroughs and help raise vital funds for our life saving work. If you’d ever like to change the way we contact you, please call our supporter services team on 0300 330 3322 or write to [email protected]. Thank you for your support.

Any complaints regarding the draw can be made directly to the British Heart Foundation by contacting our dedicated supporter care team on 0300 330 3322 or by email at [email protected]. We will respond to initial complaints and queries within 48 hours of receipt of the complaint. If the complaint is not satisfactorily resolved, the matter will be escalated to a British Heart Foundation Director. 

Every complaint will be taken seriously and fully considered by the British Heart Foundation in order that a satisfactory resolution can be achieved. 

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members of the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers. 

ii. The player will be provided with IBAS referral details. 

iii. The outcome of IBAS intervention will be reported to the Gambling Commission. 

The British Heart Foundation Weekly Flutter is licensed by the Gambling Commission. 

Website: www.gamblingcommission.gov.uk 

Promoter: British Heart Foundation, Greater London House, 180 Hampstead Road, London. 

Responsible people: Mike Taylor & Claire Sadler

Registered Charity Number: 225971 

Complaints and disputes procedure

British Heart Foundation will: 

a) Make this Complaints and Disputes Procedure available to a potential or actual customer ("the customer”) via the British Heart Foundation website www.bhf.org.uk/flutter, or upon request. 

b) Handle all complaints in accordance with this Complaints and Disputes Procedure 

c) Advise the Gambling Commission on the status of all disputes that are referred to the Promoter. 

The Complaints and Disputes Procedure is outlined as follows:

Stage 1 

In the event that a customer has encountered a problem or has a concern to raise in respect of the Weekly Flutter, then the British Heart Foundation will in the first instance advise the customer to contact the Weekly Flutter Office. Any problems or concerns that are brought to the Weekly Flutter Office’s attention will be formally recorded within the Weekly Flutter Complaints Log, initially as an ‘incident’, for British Heart Foundation future analysis and Gambling Commission reporting purposes. 

We aim to respond as soon as possible, but normally within five days. If the investigation of the complaint is likely to take longer than five days, we will write to you to let you know the proposed timescales and next steps, aiming to resolve your complaint within a maximum of 30 days. We will investigate your complaint involving relevant parties as necessary. We will contact you to let you know the outcome of your complaint and any actions we have taken as a result of this.

Stage 2

If you are still not satisfied, we will refer you to the Independent Betting Adjudication Service IBAS (www.ibas-uk.com) within two months of our decision. 

IBAS will act as an impartial adjudicator after the complaint/dispute has been through both of the above stages of our own internal dispute procedure and a deadlock still exists. An IBAS panel of experts will apply their specialist knowledge to the facts and adjudicate by reference to our own terms and conditions. 

 

The British Heart Foundation Weekly Flutter and Superdraw raffles are licensed by the Gambling Commission.

License Number: 004818 
Website: www.gamblingcommission.gov.uk
Promoter: British Heart Foundation, Greater London House, 180 Hampstead Road, London. NW1 7AW 
Responsible people: Mike Taylor & Claire Sadler
Registered Charity Number: 225971 

All profits from the Weekly Lottery and Superdraw raffles will be used to fund the work of the British Heart Foundation 

Our commitment towards responsible gambling

British Heart Foundation is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. 

Self exclusion

While most of our supporters gamble within their means, we recognise that gambling can be a problem for some. If you are worried about your gambling or that of someone close to you, GamCare can provide support and information. 

To support problem gamblers, we operate a self-exclusion policy which means you will not receive any information about our raffles. 

You can join the scheme by returning our tickets and ticking the 'Please don't send me any more raffle information' box or by contacting our Supporter Care Team by email at [email protected] or telephone on 0300 330 3322. 

Alternatively, you can fill out our online self exclusion form.

Keeping your gambling under control 

The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by:

  • Remembering that you are taking part for fun and not as a means of investing your money 
  • Setting strict limits on how much time and money you're going to spend, before playing 
  • Quitting while you're ahead 
  • Only gambling with money that you can afford to lose 
  • Not spending more money on gambling in the hope that you will win back any money that you've already lost 
  • Keeping up other interests and hobbies and not letting gambling take over your life
  • Not gambling in order to escape from stress or boredom. 

How to identify that gambling is becoming a problem 

For some people however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life, then asking yourself the following questions may help you assess whether or not gambling is becoming a problem: 

  • Have others ever criticised your gambling?
  • Have you lied to cover up the amount you have gambled or the time you have spent doing it? 
  • Do arguments, frustrations or disappointments make you want to gamble? 
  • Do you gamble alone for long periods? 
  • Do you stay away from work or college to gamble? 
  • Do you gamble to escape from a boring or unhappy life? 
  • Are you reluctant to spend 'gambling money' on anything else? 
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try to win back your losses as soon as possible? 
  • When gambling and you run out of money, do you feel lost, in despair and need to gamble again as soon as possible? 
  • Do you gamble until your last penny is gone? 
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts? 
  • Do you feel depressed or even suicidal because of your gambling? 

If 'yes' is the answer to some of these questions, then it is likely that a gambling problem exists. You may also wish to consider whether a friend or relative might have a gambling problem? 

If you would like to be excluded from the BHF Weekly Flutter, you can complete the online self-exclusion form.

How To Get More Information And Help About Problem Gambling 

For friendly and helpful advice from trained counsellors, call the GamCare helpline on 0845 6000 133. The helpline operates between 8am and midnight, 7 days a week, 365 days a year – and calls outside of these hours will be taken by a recorded message service. Sometimes just telling someone about your problem can be a relief - and it is the first step towards dealing with your problem. You can also visit the GamCare website at www.gamcare.org.uk, for more information and advice. 
 
If you feel you have a problem with gambling, visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.

How we spend donations

In 2022 our total lottery & raffle proceeds were: £4,182,468.00. 73.63% was spent on promoting and running our lottery & raffles, 6.31% was spent on prizes and 20.06% was spent on the work of BHF, helping to fund our vital research into heart & circulatory diseases.

 

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